Privacy Policy

 

LEGAL

PRIVACY POLICY

THIS POLICY WAS LAST UPDATED AND TAKES EFFECT ON: SEPT 16th 2016

1. Introduction

Thank you for your interest in Loudsurf. We understand that the privacy of all the personal information that you provide and that we handle is important.

This policy explains what personal information Loudsurf Limited (‘Loudsurf’) collects, how it is used, stored, disclosed and secured, and how you can exercise choices and manage your data in connection with your use of the Loudsurf mobile application (‘App’) or our website Loudsurf.com (together the ‘Services’).

Important children’s information

The Loudsurf Service is not directed at any person who is under the age of 16. Users of Loudsurf must be 16 years old or over to sign up or submit any personal information through the Loudsurf Service. Β If you have reason to believe that a person under 16 years of age may have provided us with their personal information, such as by setting up an account, please contact us App Feedback immediately.

If you have any queries regarding your personal information or this policy please contact us. App Feedback.

2. Policy headlines

 

See the main section for full details

3. What kinds of information do we collect?

Loudsurf collects personal information about you, how you access and interact with the Loudsurf Service and about the devices you use to do so . This includes, but is not limited to, the following information –

  1. Information you provide when you sign-up to and use Loudsurf

This includes:

 

  1. Information collected automatically from your use of Loudsurf

Certain information is collected automatically from your device about your engagement with Loudsurf content, waves, notifications, messaging or advertising. This includes:

 

 

 

 

 

We may supplement the information we collect from you with information we receive from other sources and add it to your account information. For example:

 

 

  1. Information from cookies and similar technologies

There are a mix of tools such as cookies, device ids, pixel tags, web beacons and similar technology (collectively described here as ‘cookies’) to collect information about the access to and use of websites or apps. These typically include a unique reference code that relates to, or is accessed from, a user’s device to enable the device to be remembered when you next visit the website or an app and that stores and sometimes tracks information about the user.

 

We use such tools to:

 

These are either used by us or by third parties who are delivering services for us. To the extent this information can be linked with IP addresses or other user or user device identifiers, we will treat this information as personal information under this policy.

 

We use the following types of cookies or ‘cookie-like’ technologies for the following reasons:

 

 

We work with partners to analyse users or place advertisements on Loudsurf. In particular we work with Amplitude to provide analytics on our users. To learn more about Amplitude and to opt-out of tracking visit https://amplitude.com/privacy

 

Separate from Loudsurf you can also generally choose to limit the targeted advertising you receive to your device by setting the ‘Limit Ad Tracking’ property located in the settings screen of your Apple iPhone or iPad, or by resetting your Android ID through apps that are available in the Play Store. As mentioned this option is available using the standard settings of your device and is not a feature of Loudsurf.

How do we use your information?

We use personal information we collect to deliver the Loudsurf Service, to improve Loudsurf content and functionality, to optimise Loudsurf for you and to protect Loudsurf and its users.

We may use the personal information that we receive to:

 

We will also gather information, on the users that click on an advertisement which reaches an action page of an advert. This allows us to monitor how effective our advertising is. In order to control how many advertisements we serve, and to understand how and when these are selected by users and how many user actions these generate, we use cookies and similar technologies when we show advertisements on Loudsurf. For more information on the use of these technologies, see our cookies notice above.

When might your information be shared?

  1. Information shared by you

Loudsurf is all about enabling you to share content and information and to choose who to share that content or information with, whether this is a private or a public group or the online world at large. You choose what information you share with other Loudsurf users and who you share that information with by selecting the users. Where content (including messages, music, video, audio or images) is shared outside of the application the content will be public.

  1. Information shared by others

Other users of Loudsurf may share content about you. For example friends or others in your network may send messages or share content such as audio files, images or video about you on Loudsurf. In cases where you are concerned about what has been shared or disclosed about you please contact us App Feedback.

  1. Information shared by us

We may disclose collected information about users of Loudsurf to our other offices or with our agents or contractors who help us in providing support services including supporting Loudsurf, with analysing data, managing and fulfilling requests or enquiries from our users, supporting content management systems, communicating with users and in performing other tasks from time to time. Our agents and contractors will only use your information for us where necessary to perform their functions and subject to security measures and obligations in accordance with applicable law.

In the event that we undergo re-organisation or are sold to a third party, your information including personal information we hold about you may be transferred to that re-organised entity or third party and this privacy policy will apply to your information that is transferred to that entity or third party.

  1. Legal requests

We may retain and disclose your personal information if legally required to do so (for example, if required by law or by a Court order or if we believe that action is necessary to prevent fraud or cybercrime or to protect Loudsurf or the rights, property or personal safety of any person).

All such requests are assessed and we may challenge the basis of the request if it is not made by an officer with proper authority, the request lacks a proper statutory basis or appears too broad or vague as to its scope or purpose.

How we store your information

Loudsurf is headquartered in Europe and our main data hosting facilities are located on servers based in Europe. That said, personal information may be transferred to and/or processed in other countries for the purposes described in this policy where Loudsurf group companies or its service providers maintain operations. These countries may not have similar data protection laws to those in Europe. If we transfer your information in this way we will take steps to implement appropriate legal mechanisms relevant to the transfer. By submitting information via Loudsurf you consent to this transfer and/or processing.

Information security

We place great importance on the security of all personal identifiable information associated with our users. We have put controls in place to seek to safeguard the personal information that you provide, applying physical and technical measures against the loss, misuse, unauthorised access to and/or alteration of personal information.

Please be aware that when you use Loudsurf any personal information you post or share can be seen by other users and potentially the wider world and may be onwards shared or used by them. Treat any information you post or share as public and exercise caution in what you choose to make available.

Remember also that you are responsible for keeping your password or passcode details secret at all times. If you become aware that your account has been used or accessed by someone else without your permission, let us know immediately App Feedback.

Managing your choices

You have options and choices about how you use Loudsurf and how we use your personal information. In particular, Loudsurf provides you with tools in respect of your posts and profile, and our marketing and advertising. You can also access, update or amend your information.

Posts – You can remove content you post to Loudsurf by selecting the ‘remove’ option.

Marketing – We do not sell or rent your personal information to third parties for their marketing purpose without your explicit consent.

If you do not want to receive marketing from Loudsurf you can unsubscribe using the link in the email you receive or by texting the opt-out number given in the message. You can also change your preferences in your account settings.

You can set the β€˜Limit Ad Tracking’ property located in the settings screen of your Apple iPhone or iPad, or by resetting your Android ID through apps that are available in the Play Store. Β You can also stop App-based information collection, by uninstalling the App on your device and you can use the standard uninstall process available as part of your mobile device for this purpose.

Access to your data (Subject Access Requests)

You can access, update or amend the majority of your information through your user account. Certain countries also have statutory rights to access correct or update data. To make a request in respect of accessing or updating your data please contact us App Feedback.

Our retention of user information

We retain your personal information during the life of your account as long as is necessary for and relevant to providing the Loudsurf Service to you. In the event that you notify us that you want to terminate your account, we will close the account within a reasonably appropriate period after receiving the request. We may further retain personal information associated with an account for a period after closure where this is required in connection with the legitimate business purposes of Loudsurf or where we are requested or required to retain certain information in connection with legal or regulatory purposes.

Your questions and how to contact us?

If you have any questions or concerns about your personal information or this policy please contact us. Before getting in touch check our Frequently Asked Questions to see if your specific query is already covered.

The data controller responsible for your information is Loudsurf Limited.

Contact us online App Feedback

 

Email address for policy and legal queries: policy@loudsurf.com